:root{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--primary:#7662d5;--ink:#303443;--muted:#858a98;--line:#edf0f4;--paper:#fff;--background:#f7f8fa}*{box-sizing:border-box}body{background:var(--background);-webkit-font-smoothing:antialiased;margin:0;font-family:Avenir Next,Segoe UI,Arial,sans-serif}a{color:inherit;text-decoration:none}button,input,textarea{font:inherit}button,a{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{cursor:default}a:focus-visible,button:focus-visible{outline-offset:3px;outline:3px solid #a497e1}h1,h2,h3,p{margin-top:0}h2{letter-spacing:-.2px;font-size:16px;font-weight:650}h3{font-size:15px;font-weight:650}p{color:var(--muted);font-size:13px;line-height:1.75}.skip-link{z-index:2000;border:2px solid var(--primary);background:#fff;padding:12px;position:fixed;top:-100px;left:20px}.skip-link:focus{top:12px}.portal{min-height:100vh}.sidebar{z-index:20;scrollbar-width:thin;background:#fff;border-right:1px solid #eceef3;flex-direction:column;width:246px;padding:0 17px;display:flex;position:fixed;inset:0 auto 0 0;overflow:auto}.brand{color:#383247;letter-spacing:-1px;flex-shrink:0;align-items:center;gap:10px;height:95px;padding:0 16px;font-size:25px;font-weight:650;display:flex}.brand-prism{color:#7c6bae;margin-left:4px;font-weight:450}.brand small{letter-spacing:1.8px;color:#73717a;margin-top:2px;font-size:10px;font-weight:600;display:block}.prism-logo{clip-path:polygon(50% 0,100% 100%,0 100%);background:#8a74cc;width:30px;height:34px;display:block;position:relative}.prism-logo i:first-child{background:#bba9e9;position:absolute;inset:0 0 0 50%}.prism-logo i:nth-child(2){clip-path:polygon(0 0,100% 0,50% 100%);background:#d9cef1;position:absolute;inset:17px 0 0}.organization{border:1px solid #ededf2;border-radius:10px;flex-shrink:0;align-items:center;gap:9px;margin:0 0 24px;padding:12px 10px;display:flex}.org-avatar{color:#7969a1;background:#f1edf9;border-radius:8px;place-items:center;width:32px;height:32px;display:grid}.organization strong{text-overflow:ellipsis;white-space:nowrap;max-width:137px;font-size:12px;font-weight:650;display:block;overflow:hidden}.organization small{color:#74717b;margin-top:3px;font-size:10px;display:block}.org-dot{background:#7ab298;border-radius:50%;width:5px;height:5px;margin-left:auto}.nav-label{letter-spacing:1.5px;color:#71737a;margin:0 14px 10px;font-size:10px;font-weight:600}.nav-label:not(:first-child){margin-top:27px}.nav-item{color:#727582;border-radius:8px;align-items:center;gap:12px;min-height:42px;margin-bottom:3px;padding:12px 14px;font-size:12px;font-weight:500;transition:background .15s,color .15s;display:flex}.nav-item svg{opacity:.85;flex-shrink:0}.nav-item:hover{color:var(--primary);background:#f7f5fb}.nav-item.active{color:#7a62bd;background:#efebf9;font-weight:650}.nav-count{text-align:center;color:#7d6ba1;background:#f0edf7;border-radius:5px;min-width:20px;margin-left:auto;padding:2px 5px;font-size:10px}.nav-count.attention{color:#a36161;background:#fcedec}.sidebar-bottom{margin-top:auto;padding-top:28px}.help-card{background:#f8f7fb;border:1px solid #f0eef5;border-radius:13px;margin:0 4px 18px;padding:15px 13px 10px}.help-icon{color:#796c9b;margin-bottom:9px;display:block}.help-card strong{font-size:12px}.help-card p{margin:4px 0;font-size:10px;line-height:1.65}.help-card .MuiButton-root{padding-left:0;font-size:11px}.help-card .MuiButton-root span{margin-left:12px}.powered{color:#727279;align-items:center;gap:5px;padding:17px 12px;font-size:10px;display:flex}.powered b{color:#78727d;letter-spacing:-.7px;font-size:15px}.powered>span{margin-left:auto;font-size:18px}.workspace{margin-left:246px}.topbar{border-bottom:1px solid var(--line);background:#fff;justify-content:space-between;align-items:center;gap:20px;height:81px;padding:0 33px;display:flex}.breadcrumbs{color:#73757c;white-space:nowrap;align-items:center;gap:13px;font-size:11px;display:flex}.breadcrumbs strong{color:#646979;font-weight:500}.crumb-divider{color:#717377}.topbar-actions{align-items:center;gap:10px;display:flex}.global-search{color:#70727b;text-align:left;background:#f8f9fb;border:0;border-radius:7px;align-items:center;gap:10px;min-width:220px;margin-right:12px;padding:10px 13px;font-size:11px;display:flex}.global-search kbd{background:#fff;border:1px solid #e7e8ee;border-radius:3px;margin-left:auto;padding:0 5px;font-size:13px}.topbar-actions .MuiIconButton-root{color:#717280}.topbar-divider{background:#eff0f4;width:1px;height:28px;margin:0 9px}.profile-button{text-align:left;color:#74747f;background:0 0;border:0;align-items:center;gap:9px;display:flex}.profile-button strong{color:#555768;font-size:11px;font-weight:600;display:block}.profile-button small{color:#73727d;margin-top:3px;font-size:10px;display:block}.mobile-menu.MuiIconButton-root{display:none}main{outline:none;max-width:1660px;margin:auto;padding:0 32px}.preview-strip{color:#757183;border-bottom:1px solid #eeedf2;align-items:center;gap:7px;height:37px;margin-bottom:27px;font-size:10px;display:flex}.preview-strip>span:nth-child(2){color:#797186;font-weight:600}.preview-dot{background:#b7a9d5;border-radius:50%;width:5px;height:5px}.preview-description{margin-left:5px}.preview-strip a{margin-left:auto}.page-heading{justify-content:space-between;align-items:center;gap:20px;margin-bottom:25px;display:flex}.page-heading p{margin:7px 0 0;font-size:12px}.heading-action{align-items:center;gap:10px;display:flex}.heading-action .MuiTextField-root{min-width:158px}.heading-action .MuiButton-root{padding:10px 13px;font-size:11px}.heading-action .MuiSelect-select{font-size:12px}.eyebrow{text-transform:uppercase;letter-spacing:1.4px;color:#756f83;margin-bottom:9px;font-size:10px;font-weight:600}.page-heading .eyebrow{margin-bottom:12px}.hero-row{grid-template-columns:1fr 285px;gap:20px;margin-bottom:22px;display:grid}.welcome-card{background:#f0ecf9;border:1px solid #e9e3f4;border-radius:16px;min-height:229px;display:flex;position:relative;overflow:hidden}.welcome-copy{z-index:1;width:61%;padding:27px 31px;position:relative}.welcome-eyebrow{letter-spacing:1.7px;color:#7d6f97;align-items:center;gap:6px;font-size:10px;font-weight:600;display:flex}.welcome-eyebrow>span{font-size:18px}.welcome-copy h2{letter-spacing:-1px;color:#594c75;margin:11px 0 9px;font-size:29px;font-weight:600;line-height:1.18}.welcome-copy p{color:#796f87;max-width:280px;margin-bottom:16px;font-size:11px;line-height:1.7}.welcome-copy .MuiButton-root{background:#8870c4;padding:8px 12px;font-size:11px}.welcome-copy .MuiButton-endIcon svg{font-size:15px}.building-art{width:48%;height:auto;max-height:235px;position:absolute;bottom:7px;right:-12px}.priority-card{background:#fff;border:1px solid #edf0f3;border-radius:16px;flex-direction:column;padding:24px;display:flex}.priority-card-heading{letter-spacing:.9px;color:#76727a;align-items:center;gap:8px;font-size:10px;display:flex}.priority-icon{color:#8d6b49;background:#fff4e8;border-radius:10px;padding:8px;display:flex}.priority-big{letter-spacing:-1px;margin:14px 0 5px;font-size:41px;font-weight:500;line-height:1.2}.priority-big span{letter-spacing:0;color:#6e6a79;margin-left:10px;font-size:12px}.priority-card p{max-width:210px;margin-bottom:15px;font-size:11px;line-height:1.7}.priority-card>a{color:#7f6b9d;border-top:1px solid #f1eff4;justify-content:space-between;align-items:center;margin-top:auto;padding-top:12px;font-size:11px;font-weight:600;display:flex}.stats-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:18px;margin-bottom:22px;display:grid}.stat-card{background:#fff;border:1px solid #edf0f4;border-radius:14px;padding:19px 20px 15px;transition:transform .2s,border .2s;position:relative}.stat-card:hover{border-color:#d9cfee;transform:translateY(-2px)}.stat-icon{border-radius:10px;justify-content:center;align-items:center;width:35px;height:35px;margin-bottom:13px;display:flex}.purple{color:#7c69ac;background:#f0ecfa}.blue{color:#55799b;background:#eaf2fa}.amber{color:#886d4c;background:#fbf1e5}.red{color:#9a6569;background:#fceced}.green{color:#567a67;background:#eaf4ee}.stat-topline{color:#74737d;justify-content:space-between;font-size:11px;display:flex}.stat-topline svg{color:#73717a;width:14px;height:14px;position:absolute;top:20px;right:18px}.stat-value{letter-spacing:-1px;margin:3px 0;font-size:29px;font-weight:550;line-height:1.4;display:block}.stat-card p{color:#74727d;margin:5px 0 0;font-size:10px}.panel{background:#fff;border:1px solid #edf0f4;border-radius:16px;overflow:hidden}.panel-heading{justify-content:space-between;align-items:center;gap:12px;padding:23px 23px 15px;display:flex}.panel-heading h2{margin:0;font-size:14px;font-weight:650}.panel-heading p{color:#74737c;margin:5px 0 0;font-size:10px}.panel-heading>.MuiButton-root{padding:6px 0 6px 10px;font-size:10px}.panel-heading .MuiSelect-select{padding:8px 32px 8px 12px;font-size:11px}.dashboard-middle{grid-template-columns:minmax(0,1.6fr) minmax(260px,1fr);gap:22px;margin-bottom:22px;display:grid}.chart-tabs{border-bottom:1px solid #f0eef4;gap:20px;margin:0 23px;display:flex}.chart-tabs button{color:#75727b;background:0 0;border:0;padding:8px 0 11px;font-size:10px;position:relative}.chart-tabs button.selected{color:#7c66ad}.chart-tabs button.selected:after{content:"";background:#a28acc;height:2px;position:absolute;bottom:-1px;left:0;right:0}.chart-summary{align-items:center;gap:10px;padding:16px 24px 0;display:flex}.chart-summary>strong{font-size:29px;font-weight:550}.chart-summary>span{color:#74717f;font-size:10px}.chart-summary small{color:#75717b;margin-top:4px;font-size:10px;display:block}.chart-legend{align-items:center;gap:6px;margin-left:auto;display:flex}.chart-legend i{background:#bdaade;border-radius:2px;width:6px;height:6px}.bar-chart{height:168px;margin:17px 26px 32px 22px;position:relative}.chart-grid{flex-direction:column;justify-content:space-between;display:flex;position:absolute;inset:0}.chart-grid>div{align-items:center;gap:12px;height:1px;display:flex}.chart-grid span{color:#76727d;text-align:right;width:12px;font-size:10px}.chart-grid i{background:repeating-linear-gradient(90deg,#f0edf6 0 3px,#0000 3px 6px);flex:1;height:1px}.chart-bars{justify-content:space-around;align-items:flex-end;gap:9px;display:flex;position:absolute;inset:0 6px 0 32px}.bar-column{flex-direction:column;flex:1;justify-content:flex-end;align-items:center;height:100%;display:flex;position:relative}.chart-bar{opacity:.9;background:#c6b5e5;border-radius:5px 5px 0 0;width:65%;max-width:35px;transition:height .3s}.chart-bar.highlight{background:#9278c4}.bar-column>span{color:#78747e;font-size:10px;position:absolute;bottom:-21px}.donut-area{padding:17px 28px 25px}.donut{border-radius:50%;place-items:center;width:157px;height:157px;margin:0 auto 25px;display:grid;position:relative;transform:rotate(-.5deg)}.donut>div{background:#fff;border-radius:50%;flex-direction:column;justify-content:center;align-items:center;width:117px;height:117px;display:flex}.donut strong{letter-spacing:-1px;font-size:28px;font-weight:500}.donut span{color:#77737d;margin-top:3px;font-size:10px}.donut-legend{gap:11px;display:grid}.donut-legend>div{color:#787180;align-items:center;gap:9px;font-size:11px;display:flex}.donut-legend i{border-radius:2px;width:7px;height:7px}.donut-legend strong{color:#70667d;margin-left:auto;font-weight:500}.attention-panel{margin-bottom:22px}.queue-tabs{align-items:center;gap:8px;padding:0 24px 14px;display:flex}.queue-tabs button{color:#78717d;background:0 0;border:0;border-radius:6px;padding:7px 11px;font-size:10px}.queue-tabs button.selected{color:#7e69a1;background:#f3eff9}.queue-tabs button span{background:#e9e0f4;border-radius:4px;margin-left:6px;padding:1px 5px;font-size:10px}.attention-row{border-top:1px solid #f3f1f6;align-items:center;gap:17px;padding:15px 24px;transition:background .15s;display:flex}.attention-row:hover{background:#fdfbff}.attention-row-icon{border-radius:9px;flex-shrink:0;place-items:center;width:33px;height:33px;display:grid}.attention-title{flex:1;min-width:0}.attention-title strong{font-size:11px;font-weight:550;display:block}.attention-title small{color:#797380;margin-top:4px;font-size:10px;display:block}.attention-row .priority{width:65px}.attention-row .badge{width:80px}.dashboard-bottom{grid-template-columns:1fr 1fr;gap:22px;margin-bottom:20px;display:grid}.facility-mini-list,.recent-conversations{padding:0 23px 10px}.facility-mini{border-bottom:1px solid #f2f0f5;align-items:center;gap:12px;padding:14px 0;display:flex}.facility-mini:last-child,.recent-conversations>a:last-child{border:0}.facility-mini-icon{border-radius:10px;place-items:center;width:36px;height:36px;display:grid}.lavender{color:#806d9b;background:#eee8f8}.peach{color:#856f5f;background:#f9efe6}.mint{color:#637b70;background:#eaf3ed}.facility-mini>div{flex:1}.facility-mini strong{font-size:11px;font-weight:550;display:block}.facility-mini small{color:#76717b;margin-top:4px;font-size:10px;display:block}.facility-mini>span:not(.facility-mini-icon){color:#7a727d;font-size:10px}.recent-conversations>a{border-bottom:1px solid #f2f0f5;align-items:center;gap:12px;padding:14px 0;display:flex}.recent-conversations>a>div:nth-child(2){flex:1}.recent-conversations strong{font-size:11px;font-weight:550;display:block}.recent-conversations small{color:#75707b;margin-top:4px;font-size:10px;display:block}.recent-conversations>a>span{color:#75707b;font-size:10px}.footer{color:#74717b;justify-content:space-between;align-items:center;gap:15px;padding:25px 0 22px;font-size:10px;display:flex}.footer>span:last-child{align-items:center;gap:5px;display:flex}.footer i{background:#b6a7d0;border-radius:50%;width:4px;height:4px}.table-toolbar,.rules-toolbar{flex-wrap:wrap;align-items:center;gap:14px;padding:23px;display:flex}.rules-toolbar{gap:15px;margin-bottom:24px;padding:0}.rules-toolbar .MuiInputBase-root,.table-toolbar .MuiInputBase-root{font-size:13px}.result-count{color:#75707d;margin-left:auto;font-size:12px}.record-title{color:#585164;max-width:300px;font-size:13px;font-weight:600;display:block}.record-title:hover{color:var(--primary)}.cell-sub{color:#78717d;margin-top:5px;font-size:11px;display:block}.person-cell{white-space:nowrap;align-items:center;gap:9px;font-size:12px;display:flex}.risk-inline{color:#9c695e;font-size:10px}.priority{text-transform:capitalize;white-space:nowrap;align-items:center;gap:6px;font-size:11px;display:inline-flex}.priority i{background:currentColor;border-radius:50%;width:5px;height:5px}.priority.urgent{color:#ac5b61}.priority.high{color:#916e49}.priority.normal{color:#786e89}.priority.low{color:#61796d}.badge.MuiChip-root{max-width:100%;height:22px;font-size:10px;font-weight:500}.badge.green{color:#527f61;background:#eaf4ed}.badge.red{color:#9e626d;background:#fcedef}.badge.purple{color:#8268aa;background:#f0eafa}.badge.amber{color:#8a6f49;background:#fbf2e5}.badge.gray{color:#797280;background:#f2f1f5}.type-pill,.scope-pill{color:#7a6d85;white-space:nowrap;background:#f4f1f8;border:1px solid #efebf4;border-radius:5px;padding:4px 8px;font-size:11px}.mini-stats{gap:18px;margin-bottom:24px;display:flex}.mini-stats>div{border:1px solid var(--line);color:#777181;background:#fff;border-radius:12px;flex:1;align-items:center;gap:9px;padding:17px 20px;font-size:12px;display:flex}.mini-stats strong{color:#6a5f7d;margin-left:auto;font-size:21px;font-weight:500}.stat-dot{border-radius:50%;width:7px;height:7px}.stat-dot.purple{background:#a18ace}.stat-dot.amber{background:#d7b483}.stat-dot.blue{background:#9cb7ce}.stat-dot.green{background:#a0c3aa}.empty-state{text-align:center;padding:60px 24px}.empty-icon{color:#7a6d90;background:#f3effa;border-radius:15px;place-items:center;width:46px;height:46px;margin:0 auto 16px;display:grid}.empty-state h3{color:#81738f;margin-bottom:8px}.empty-state p{margin-bottom:16px;font-size:13px}.empty-state a{color:var(--primary)}.configuration-intro{background:#f6f2fb;border:1px solid #eae4f3;border-radius:14px;align-items:center;gap:19px;margin-bottom:28px;padding:23px;display:flex}.intro-icon{color:#806d97;background:#ebe3f6;border-radius:13px;flex-shrink:0;place-items:center;width:49px;height:49px;display:grid}.configuration-intro>div:nth-child(2){flex:1}.configuration-intro strong{color:#816d8f;font-size:14px;font-weight:600}.configuration-intro p{color:#7a7183;max-width:840px;margin:5px 0 0;font-size:12px;line-height:1.75}.scope-pill{background:#fff;margin-left:auto;font-size:10px}.rules-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;display:grid}.rule-card{background:#fff;border:1px solid #ece8f0;border-radius:15px;flex-direction:column;padding:23px;display:flex}.rule-card-top{justify-content:space-between;align-items:center;margin-bottom:22px;display:flex}.rule-icon{color:#7b6d8a;background:#f3eff8;border-radius:11px;place-items:center;width:39px;height:39px;display:grid}.rule-tools{align-items:center;gap:5px;display:flex}.rule-tools .MuiIconButton-root{color:#7b7182}.rule-card .eyebrow{color:#7d7187;letter-spacing:1.1px;font-size:10px}.rule-card h2{color:#756382;margin-bottom:9px;font-size:15px;font-weight:600}.rule-description{color:#776f7d;white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.9}.rule-footer{border-top:1px solid #f2edf5;justify-content:space-between;align-items:center;margin-top:auto;padding-top:15px;display:flex}.rule-footer>span{color:#78717d;font-size:10px}.rule-disabled{background:#fdfcfe}.rule-disabled h2{color:#797280}.step-preview{color:#796e81;background:#faf8fd;border-radius:9px;margin:3px 0 19px;padding:14px 17px;font-size:12px}.step-preview ol{gap:10px;margin:0;padding-left:18px;line-height:1.7;display:grid}.step-preview>span{font-size:12px}.form-grid{grid-template-columns:1fr 1fr;gap:21px;padding-top:10px;display:grid}.span-two{grid-column:1/-1}.step-editor>p{font-size:13px}.step-editor-row{align-items:center;gap:5px;margin-bottom:15px;display:flex}.step-number{color:#836d94;background:#f1eaf8;border-radius:50%;flex-shrink:0;place-items:center;width:27px;height:27px;margin-right:6px;font-size:12px;display:grid}.detail-drawer.MuiDrawer-paper{border-radius:0;width:550px;max-width:100vw}.drawer-header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;padding:22px 27px;display:flex}.drawer-header .eyebrow{margin:0}.drawer-content{padding:25px 29px 40px}.detail-icon{color:#7f6999;background:#f0eaf9;border-radius:14px;place-items:center;width:48px;height:48px;margin-bottom:20px;display:grid}.drawer-content h1{color:#665572;letter-spacing:-.4px;margin-bottom:13px;font-size:24px;line-height:1.4}.detail-badges{align-items:center;gap:15px;display:flex}.detail-actions{align-items:center;gap:10px;margin:21px 0;display:flex}.detail-grid{border-top:1px solid #f0eaf5;border-bottom:1px solid #f0eaf5;grid-template-columns:1fr 1fr;gap:22px 15px;margin:22px 0;padding:23px 0;display:grid}.detail-grid dt{color:#7a7181;margin-bottom:5px;font-size:11px}.detail-grid dd{color:#7d6c8c;overflow-wrap:anywhere;margin:0;font-size:13px}.drawer-content h3{color:#826c93;margin-top:25px;margin-bottom:8px;font-size:13px}.long-copy{white-space:pre-wrap;overflow-wrap:anywhere;color:#7b6d85;font-size:13px;line-height:1.9}.risk-note{color:#877156;background:#f8f2e9;border:1px solid #f3e9da;border-radius:11px;gap:12px;margin:23px 0;padding:18px;display:flex}.risk-note>svg{flex-shrink:0}.risk-note strong{font-size:12px}.risk-note p{color:#807361;margin:6px 0 8px;font-size:12px}.risk-note a{font-size:11px;font-weight:600}.status-editor{background:#faf8fc;border-radius:12px;gap:16px;margin-top:24px;padding:18px;display:grid}.status-editor h3{margin:0}.status-editor .MuiButton-root{justify-self:start}.timeline{margin-top:20px}.timeline>div{gap:14px;padding-bottom:24px;display:flex;position:relative}.timeline>div>span{z-index:1;background:#b7a1cb;border-radius:50%;flex-shrink:0;width:7px;height:7px;margin-top:5px}.timeline>div:not(:last-child):before{content:"";background:#ece3f4;width:1px;position:absolute;top:10px;bottom:0;left:3px}.timeline strong{color:#7e6d8d;font-size:12px;font-weight:500}.timeline small{color:#7c7186;margin-top:4px;font-size:11px;display:block}.text-button{text-align:left;color:inherit;background:0 0;border:0;padding:0}.knowledge-banner{background:#f1f5f2;border:1px solid #e7eee8;border-radius:15px;align-items:center;gap:22px;margin-bottom:28px;padding:28px;display:flex}.knowledge-banner .intro-icon{color:#65796c;background:#e5eee7}.knowledge-banner h2{color:#667a6e;margin:0 0 8px;font-size:19px}.knowledge-banner p{color:#6a766e;margin:0;font-size:12px}.knowledge-count{text-align:center;white-space:nowrap;flex-direction:column;gap:2px;margin-left:auto;padding:0 20px;display:flex}.knowledge-count strong{color:#65796b;font-size:31px;font-weight:500}.knowledge-count span{color:#6b776f;font-size:10px}.knowledge-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:22px;display:grid}.knowledge-card{background:#fff;border:1px solid #eee9f3;border-radius:15px;flex-direction:column;display:flex;overflow:hidden}.article-cover{color:#7e6d92;background:#f0ebf8;align-items:flex-end;gap:12px;height:123px;padding:25px;display:flex;position:relative}.article-cover>span:not(.MuiChip-root){font-size:11px}.article-cover .MuiChip-root{position:absolute;top:15px;right:15px}.cover-1{color:#83715e;background:#f8efe7}.cover-2{color:#677a6d;background:#eaf2ed}.cover-3{color:#657386;background:#ecf0f8}.article-card-body{flex-direction:column;flex:1;padding:23px;display:flex}.article-card-body h2{color:#806e90;margin-bottom:12px;font-size:15px;line-height:1.5}.article-card-body>p{-webkit-line-clamp:3;color:#7b6e82;-webkit-box-orient:vertical;margin-bottom:23px;font-size:12px;line-height:1.85;display:-webkit-box;overflow:hidden}.article-footer{border-top:1px solid #f2ecf6;justify-content:space-between;align-items:center;margin-top:auto;padding-top:13px;display:flex}.article-footer>span{color:#7a6f82;font-size:10px}.article-footer .MuiIconButton-root{color:#7c6e85}.article-preview{min-height:350px;padding:10px 10px 35px}.article-preview h1{font-size:26px}.article-preview .long-copy{margin-top:25px;font-size:15px}.inbox{background:#fff;border:1px solid #ebe7f0;border-radius:16px;grid-template-columns:340px minmax(0,1fr);min-height:730px;display:grid;overflow:hidden}.inbox-list{border-right:1px solid #eee9f4;max-height:920px;overflow:auto}.inbox-list-heading{color:#7d6f8b;border-bottom:1px solid #f1edf5;justify-content:space-between;align-items:center;padding:23px 20px;font-size:13px;font-weight:600;display:flex}.inbox-list-heading>span{color:#797080;font-size:10px;font-weight:400}.conversation-item{text-align:left;background:#fff;border-top:0;border-bottom:1px solid #f3eef7;border-left:3px solid #0000;border-right:0;align-items:flex-start;gap:11px;width:100%;padding:21px 19px;display:flex}.conversation-item.selected{background:#f7f3fc;border-left-color:#b69bd3}.conversation-item:hover{background:#faf7fd}.conversation-item>div:nth-child(2){flex:1;min-width:0}.conversation-name{justify-content:space-between;align-items:center;gap:5px;display:flex}.conversation-name strong{color:#7f6c8f;font-size:12px;font-weight:600}.conversation-name small{color:#7a6f81;white-space:nowrap;font-size:10px}.conversation-item b{color:#7f708b;white-space:nowrap;text-overflow:ellipsis;margin-top:6px;font-size:11px;font-weight:500;display:block;overflow:hidden}.conversation-item p{color:#796f80;align-items:center;gap:4px;margin:7px 0 0;font-size:10px;display:flex}.conversation-item p svg{font-size:12px}.unread-dot{background:#b193ca;border-radius:50%;width:5px;height:5px;margin-left:auto}.conversation-detail{min-width:0}.conversation-detail-header{border-bottom:1px solid #f1edf5;justify-content:space-between;align-items:flex-start;gap:15px;padding:25px 27px;display:flex}.conversation-detail-header .eyebrow{color:#7d6f8a;font-size:10px}.conversation-detail-header h2{color:#846b95;margin:8px 0;font-size:18px}.conversation-detail-header p{color:#7b6e85;margin:0;font-size:11px}.conversation-body{padding:25px 28px}.summary-card{background:#f7f2fc;border:1px solid #eee5f8;border-radius:11px;margin-bottom:20px;padding:19px 20px}.summary-card>div{color:#7f6d8f;align-items:center;gap:7px;font-size:12px;display:flex}.summary-card>div span{border:1px solid #e4d7f0;border-radius:4px;margin-left:auto;padding:2px 6px;font-size:10px}.summary-card p{color:#7d6d89;margin:11px 0 0;font-size:12px;line-height:1.95}.linked-case{color:#7d6b8c;border:1px solid #eee5f5;border-radius:9px;justify-content:space-between;align-items:center;margin-bottom:25px;padding:15px 17px;display:flex}.linked-case small{letter-spacing:1px;color:#7b6d85;margin-bottom:5px;font-size:10px;display:block}.linked-case strong{font-size:12px;font-weight:500}.transcript-heading{justify-content:space-between;align-items:center;margin-bottom:25px;display:flex}.transcript-heading h3{color:#7e6d8c;margin:0;font-size:13px}.transcript-heading>span{color:#7d7185;font-size:10px}.transcript{gap:25px;display:grid}.message{align-items:flex-start;gap:10px;display:flex}.message>div:nth-child(2){flex:1}.message-meta{align-items:center;gap:9px;margin-top:3px;display:flex}.message-meta strong{color:#816d8d;font-size:11px;font-weight:600}.message-meta span{color:#7b7081;font-size:10px}.message p{color:#806f8d;background:#f8f5fc;border-radius:0 10px 10px;margin:9px 0 0;padding:12px 15px;font-size:12px;line-height:1.95}.customer-message p{color:#75717a;background:#fafafa}.conversation-bottom{border-top:1px solid #f2ebf7;justify-content:space-between;align-items:center;gap:15px;margin-top:28px;padding-top:20px;display:flex}.conversation-bottom>p{color:#7d7083;margin:0;font-size:10px}.conversation-bottom .MuiButton-root{font-size:11px}.facilities-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:23px;display:grid}.facility-card{background:#fff;border:1px solid #eee7f4;border-radius:16px;overflow:hidden}.facility-cover{height:172px;position:relative;overflow:hidden}.facility-cover>.type-pill{z-index:1;background:#ffffffa8;border:0;font-size:10px;position:absolute;top:20px;left:22px}.building-art.compact{opacity:.85;width:240px;height:172px;bottom:-5px;right:calc(50% - 120px)}.facility-cover.peach .building-art{filter:hue-rotate(37deg)saturate(.6)}.facility-cover.mint .building-art{filter:hue-rotate(155deg)saturate(.5)}.facility-cover.blue .building-art{filter:hue-rotate(-25deg)saturate(.6)}.facility-card-body{padding:24px}.facility-card-title{justify-content:space-between;align-items:center;gap:10px;display:flex}.facility-card-title h2{color:#836b96;margin:0;font-size:18px}.facility-card-body>p{color:#7b7083;align-items:center;gap:4px;margin:9px 0 22px;font-size:11px;display:flex}.facility-card-stats{border-top:1px solid #f3edf7;border-bottom:1px solid #f3edf7;grid-template-columns:repeat(3,1fr);gap:15px;padding:18px 0;display:grid}.facility-card-stats>div:not(:first-child){border-left:1px solid #f1eaf6;padding-left:17px}.facility-card-stats strong{color:#816d90;font-size:21px;font-weight:500;display:block}.facility-card-stats span{color:#7e7187;font-size:10px}.facility-card-footer{justify-content:space-between;align-items:center;gap:10px;padding-top:16px;display:flex}.facility-card-footer>span{color:#7c6f83;font-size:10px}.facility-card-footer b{color:#806a8f;font-weight:500}.facility-card-footer .MuiButton-root{padding-right:0;font-size:11px}.facility-shortcuts{grid-template-columns:1fr 1fr;gap:15px;margin:20px 0;display:grid}.settings-grid{grid-template-columns:1fr 1fr;gap:23px;display:grid}.settings-list{margin:0;padding:5px 24px 20px}.settings-list>div{border-bottom:1px solid #f1eaf6;justify-content:space-between;align-items:center;gap:20px;padding:16px 0;display:flex}.settings-list dt{color:#7f6f8c;font-size:12px}.settings-list dd{color:#816992;text-align:right;margin:0;font-size:12px}.settings-copy{padding:5px 24px 25px}.settings-copy p{color:#7e6d8b;font-size:13px;line-height:1.9}.settings-copy hr{border:0;border-top:1px solid #efe6f6;margin:27px 0}.settings-copy h3{color:#816d8e;font-size:14px}.settings-copy .MuiButton-root{font-size:12px}.guide-grid{grid-template-columns:25px 1fr;gap:20px 15px;padding-top:12px;display:grid}.guide-grid>svg{color:#816b95}.guide-grid h3{margin-bottom:5px;font-size:14px}.guide-grid p{margin:0;font-size:13px}.info-note{color:#806d8e;background:#f6f0fb;border-radius:10px;margin-top:20px;padding:15px;font-size:12px;line-height:1.8}.menu-title{padding:12px;font-size:14px;font-weight:600}.mobile-sidebar.MuiDrawer-paper{border-radius:0;flex-direction:column;width:260px;padding:0 17px;display:flex}.loading-content{gap:15px;min-height:75vh;display:grid}.rule-card h2,.article-card-body h2,.facility-card-title h2,.conversation-detail-header h2,.drawer-content h1{color:#594a66}.rule-description,.step-preview,.summary-card p,.message p,.long-copy,.settings-copy p,.article-card-body>p,.configuration-intro p{color:#796d83}.detail-grid dd,.conversation-item b,.message-meta strong,.conversation-name strong,.transcript-heading h3,.settings-list dd{color:#75647f}@media (min-width:1550px){main,.topbar{padding-left:43px;padding-right:43px}.page-heading{margin-bottom:28px}.hero-row{grid-template-columns:1fr 330px}.welcome-card{min-height:243px}.welcome-copy{padding:30px 35px}.welcome-copy h2{font-size:33px}.welcome-copy p{font-size:13px}.building-art{max-height:250px}.stat-card{padding:24px}.stat-topline{font-size:13px}.stat-value{font-size:33px}.stat-card p{font-size:11px}.panel-heading h2{font-size:15px}.panel-heading p{font-size:12px}.bar-chart{height:190px}.donut-area{padding-top:22px}.donut{width:178px;height:178px}.donut>div{width:134px;height:134px}.donut-legend>div{font-size:12px}.attention-title strong,.facility-mini strong,.recent-conversations strong{font-size:13px}.attention-title small,.facility-mini small,.recent-conversations small{font-size:11px}}@media (max-width:1250px){.sidebar{width:221px;padding:0 12px}.workspace{margin-left:221px}.brand{padding:0 12px;font-size:23px}.organization strong{font-size:11px}.nav-item{gap:10px;padding-left:12px;font-size:11px}.topbar{padding:0 24px}.global-search{width:170px;min-width:0;margin-right:0}.global-search kbd,.profile-button>div:not(.MuiAvatar-root){display:none}main{padding:0 24px}.hero-row{grid-template-columns:1fr 255px;gap:17px}.welcome-copy{padding:24px}.welcome-copy h2{font-size:27px}.welcome-copy p{font-size:10px}.building-art{right:-28px}.priority-card{padding:20px}.priority-card-heading{font-size:10px}.priority-big{font-size:35px}.priority-big span{font-size:11px}.heading-action{gap:7px}.heading-action .MuiButton-root{font-size:10px}.heading-action .MuiTextField-root{min-width:140px}.page-heading .MuiTypography-h4{font-size:25px}.stats-grid{gap:13px}.stat-card{padding:17px 15px}.stat-topline{font-size:10px}.dashboard-middle{grid-template-columns:minmax(0,1.45fr) minmax(240px,1fr);gap:17px}.dashboard-bottom{gap:17px}.facility-mini>span:not(.facility-mini-icon){display:none}.inbox{grid-template-columns:290px minmax(0,1fr)}.conversation-item{gap:8px;padding:18px 13px}.conversation-name strong{font-size:11px}.conversation-body{padding:20px}.conversation-detail-header{padding:22px 20px}.conversation-detail-header h2{font-size:16px}.conversation-bottom{flex-direction:column;align-items:flex-start}.knowledge-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.mini-stats{gap:10px}.mini-stats>div{padding:13px;font-size:11px}.facility-card-footer{flex-wrap:wrap}.facility-card-title{flex-direction:column;align-items:flex-start;gap:8px}}@media (max-width:1000px){.topbar-actions{gap:3px}.global-search{background:0 0;width:35px;height:35px;padding:8px}.global-search>span{display:none}.topbar-divider{margin:0 5px}.page-heading{align-items:flex-start}.heading-action{flex-wrap:wrap;justify-content:flex-end}.hero-row{grid-template-columns:1fr}.priority-card{display:none}.welcome-card{min-height:220px}.welcome-copy{width:65%;padding:25px 30px}.welcome-copy p{font-size:12px}.building-art{width:40%;right:0}.stats-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.stat-card{padding:19px 20px}.stat-topline{font-size:12px}.dashboard-middle{grid-template-columns:minmax(0,1fr)}.donut-area{justify-content:space-around;align-items:center;gap:25px;display:flex}.donut{margin:0}.donut-legend{min-width:45%}.dashboard-bottom{grid-template-columns:1fr}.attention-row{gap:12px;padding:14px 18px}.attention-title strong{font-size:11px}.rules-grid{grid-template-columns:1fr}.configuration-intro{padding:20px}.scope-pill{display:none}.inbox{grid-template-columns:1fr;min-height:0}.inbox-list{border-right:0;border-bottom:1px solid var(--line);max-height:285px}.conversation-name strong{font-size:13px}.conversation-item b{font-size:12px}.conversation-item p{font-size:11px}.conversation-item{padding:16px 22px}.conversation-detail-header h2{font-size:20px}.conversation-body{padding:24px}.message p{font-size:13px}.mini-stats{grid-template-columns:1fr 1fr;display:grid}.facilities-grid{grid-template-columns:1fr}.facility-card-title{flex-direction:row;align-items:center}.settings-grid{grid-template-columns:1fr}.knowledge-banner{padding:22px}.knowledge-banner h2{font-size:16px}.knowledge-count{display:none}.knowledge-grid{gap:17px}}@media (max-width:760px){.sidebar{display:none}.workspace{margin-left:0}.topbar{gap:10px;height:68px;padding:0 16px}.mobile-menu.MuiIconButton-root{margin-left:-7px;display:inline-flex}.breadcrumbs{gap:8px;font-size:11px}.breadcrumbs>span:first-of-type,.crumb-divider{display:none}.topbar-actions{gap:4px}.topbar-actions>.MuiIconButton-root:first-of-type,.profile-button>svg,.topbar-divider{display:none}.profile-button{padding:0 0 0 8px}main{padding:0 18px}.preview-strip{gap:5px;height:34px;margin-bottom:24px;font-size:10px}.preview-description{display:none}.preview-strip>a{font-size:10px}.page-heading{flex-wrap:wrap;gap:16px;margin-bottom:22px}.page-heading .MuiTypography-h4{font-size:26px}.page-heading p{max-width:350px;font-size:12px}.heading-action{justify-content:flex-start;width:100%}.heading-action .MuiTextField-root{flex:1;max-width:220px}.heading-action .MuiButton-root{font-size:11px}.hero-row{margin-bottom:17px}.welcome-card{min-height:215px}.welcome-copy{width:66%;padding:21px 23px}.welcome-copy h2{font-size:27px}.welcome-copy p{max-width:210px;font-size:10px}.welcome-eyebrow{letter-spacing:1.2px;font-size:10px}.building-art{width:43%;bottom:25px;right:-23px}.stats-grid{gap:12px;margin-bottom:17px}.stat-card{padding:17px}.stat-topline{font-size:11px}.stat-value{font-size:28px}.stat-card p{font-size:10px;line-height:1.7}.stat-icon{width:32px;height:32px;margin-bottom:11px}.panel-heading{padding:20px 19px 15px}.panel-heading h2{font-size:13px}.panel-heading p{font-size:10px}.chart-tabs{margin:0 19px}.chart-summary{padding-left:20px;padding-right:20px}.dashboard-middle,.dashboard-bottom{gap:17px;margin-bottom:17px}.attention-panel{margin-bottom:17px}.attention-panel .panel-heading{flex-wrap:wrap;gap:3px}.attention-row{gap:10px;padding:14px 17px}.attention-row .priority{display:none}.attention-title strong,.attention-title small{font-size:10px}.attention-row .badge{flex-shrink:0;width:67px;font-size:10px}.attention-row>svg{display:none}.attention-row-icon{width:28px;height:28px}.queue-tabs{gap:2px;padding-left:17px}.queue-tabs button{font-size:10px}.footer{flex-wrap:wrap;gap:8px;font-size:10px}.footer>span:nth-child(2){display:none}.table-toolbar{gap:17px;padding:19px}.table-toolbar>.MuiTextField-root,.rules-toolbar>.MuiTextField-root{flex:1;min-width:0;max-width:none}.table-toolbar>.MuiTextField-root:first-child,.rules-toolbar>.MuiTextField-root:first-child{min-width:100%}.rules-toolbar{gap:15px}.rules-toolbar .result-count{font-size:11px}.configuration-intro{align-items:flex-start;gap:13px;padding:18px}.configuration-intro .intro-icon{border-radius:10px;width:35px;height:35px}.configuration-intro strong{font-size:12px}.configuration-intro p{font-size:11px;line-height:1.9}.rule-card{padding:20px}.rule-description{font-size:12px}.form-grid{grid-template-columns:1fr}.span-two{grid-column:auto}.step-editor-row{flex-wrap:wrap;gap:2px}.step-editor-row>.MuiTextField-root{flex:none;width:calc(100% - 38px)}.step-editor-row>.MuiIconButton-root:first-of-type{margin-left:auto}.drawer-content{padding:22px}.drawer-header{padding:16px 22px}.detail-grid{gap:18px}.knowledge-grid{grid-template-columns:1fr}.knowledge-banner{gap:14px;padding:19px}.knowledge-banner .intro-icon{width:36px;height:36px}.knowledge-banner h2{font-size:15px;line-height:1.5}.knowledge-banner p{font-size:11px}.article-cover{height:110px}.conversation-detail-header{flex-direction:column;gap:12px;padding:22px}.conversation-body{padding:20px}.conversation-detail-header h2{font-size:18px}.transcript-heading>span{font-size:10px}.message p{font-size:12px}.facility-card-body{padding:20px}.facility-card-title h2{font-size:16px}.facility-card-stats span{font-size:10px}.facility-card-footer{flex-wrap:wrap}.facility-card-footer>span{font-size:10px}.facility-shortcuts{grid-template-columns:1fr}.mini-stats{gap:10px}.mini-stats>div{gap:6px;font-size:11px}.mini-stats strong{font-size:18px}.detail-grid dd{font-size:12px}.donut-area{gap:20px;padding:13px 22px 25px}.donut{flex-shrink:0;width:137px;height:137px}.donut>div{width:100px;height:100px}.donut-legend{flex:1;min-width:0}.donut-legend>div{gap:6px;font-size:10px}.settings-list dt,.settings-list dd{font-size:11px}.settings-copy p{font-size:12px}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}.brand small{letter-spacing:1.5px;white-space:nowrap;font-size:8px}@media (max-width:760px){.attention-row .badge{width:84px}}.auth-page{background:radial-gradient(at 0 0,#eae5ff,#0000 60%),#f7f8fa;place-items:center;min-height:100vh;padding:32px;display:grid}.auth-card{background:#fff;border:1px solid #e8e6ef;border-radius:24px;width:min(100%,520px);padding:48px;box-shadow:0 20px 70px #30225a0d}.auth-brand{letter-spacing:-1.5px;color:#242039;font-size:30px;font-weight:800}.auth-brand span{color:#7969e6;margin-left:5px;font-weight:400}.auth-eyebrow{letter-spacing:2px;color:#8a8599;margin:8px 0 40px;font-size:10px}.auth-card h1{letter-spacing:-.8px;margin:0 0 16px;font-size:28px}.auth-card p{color:#716b80;line-height:1.65}.auth-primary{text-align:center;color:#fff;width:100%;font:inherit;cursor:pointer;background:#6553db;border:0;border-radius:12px;margin:24px 0 12px;padding:14px 20px;font-weight:600;text-decoration:none;display:block}.auth-primary:disabled{opacity:.6;cursor:wait}.auth-link{text-align:center;color:#6553db;margin-top:16px;display:block}.auth-note{text-align:center;font-size:12px}.entity-list{gap:12px;margin:24px 0;display:grid}.entity-list button{text-align:left;cursor:pointer;font:inherit;background:#faf9ff;border:1px solid #e2dcf7;border-radius:12px;flex-direction:column;align-items:flex-start;gap:6px;padding:18px;display:flex}.entity-list span{color:#716b80;font-size:12px}@media (max-width:600px){.auth-card{padding:28px}}.call-player{background:linear-gradient(160deg,#fcfbff,#f7f8fb);border:1px solid #e6e0f0;border-radius:18px;min-width:0;padding:20px 22px 12px}.call-player audio{display:none}.call-wave-label{letter-spacing:.2px;color:#716880;align-items:center;gap:7px;font-size:11px;font-weight:600;display:flex}.call-wave-label>span{background:#58a994;border-radius:50%;width:6px;height:6px}.call-wave-label small{color:#91889d;margin-left:auto;font-size:10px;font-weight:400}.call-wave-label.agent>span{background:#9476dc}.call-wave-track{height:144px;margin:12px 0;position:relative}.call-wave-track svg{width:100%;height:100%;display:block}.call-wave-seek{opacity:0;cursor:pointer;width:100%;height:100%;margin:0;position:absolute;inset:0}.call-wave-track:focus-within{outline-offset:5px;border-radius:6px;outline:2px solid #9980d6}.call-wave-placeholder{color:#8b8199;pointer-events:none;background:#faf9fdc9;place-content:center;font-size:11px;display:grid;position:absolute;inset:0}.call-wave-ticks{color:#978da4;font-variant-numeric:tabular-nums;justify-content:space-between;margin:16px 0 14px;font-size:10px;display:flex}.call-player-controls{border-top:1px solid #e8e3f0;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px;padding-top:12px;display:flex}.call-player-transport,.call-player-options{align-items:center;gap:5px;display:flex}.call-player .call-play-button{color:#fff;background:#9476dc;width:42px;height:42px;margin-right:5px;box-shadow:0 4px 12px #9476dc30}.call-player .call-play-button:hover{background:#8060cc}.call-player-time{font-variant-numeric:tabular-nums;white-space:nowrap;color:#91859f;margin-left:7px;font-size:11px}.call-player-time strong{color:#615471;font-weight:600}.call-volume{accent-color:#9476dc;width:52px;height:3px}@media (max-width:600px){.call-player{padding:16px 14px 10px}.call-wave-track{height:120px}.call-player-controls{gap:12px}.call-player-options{margin-left:auto}.call-player-time{margin-left:2px}}